It would be good to view the profile of the case owner and view his/her contact information, along with a way to chat with them directly on your case to get a prompt response, vs having to wait for a reply via an email that can take some time. In addition, it would be good if there was a way the user creating the case could raise the priority of the issue based on its criticality. For me, anytime I reach out to Anaplan support or create a case with them, it's always supercritical for my organization.
