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什么是案例门户?案例门户是提交支持案例的一种新的和增强的方法。
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View a short video regarding issues accessing Anaplan
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查看有关SSO故障排除的简短视频。此外,如果您可以登录,请单击此处,但看不到列出的任何模型。
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If your model seems to be running slowly, please review the common questions and answers below related to model slowness and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.
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Review this video for common questions about SSO Troubleshooting
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These are some common questions regarding copying models. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.
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If you require whitelisting to connect to Anaplan, please use the following information. Please note that this information is subject to change without notice. Please refer to this page in the future for any updates to this list. Please consult your internal administrators prior to making any adjustments to your internal whitelist.
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这些是关于Anaplan工作区的一些常见问题。请查看下面的信息,并按照说明进行故障排除。如果这样做之后,您仍然有疑问或遇到困难,请联系支持。
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These are some common questions regarding Application Lifecycle Management (ALM). Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.
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这些是有关数据导入和导出的一些常见问题。请查看下面的信息,并按照说明进行故障排除。如果这样做之后,您仍然有疑问或遇到困难,请联系支持。
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如果您在进口方面遇到困难,本指南将带您完成一些步骤,以帮助您识别和解决问题。从选项1开始,仅此操作2,然后再进行选项3,如果前面的步骤无法解决您的问题。
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These are some common questions regarding dashboard synchronization. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support.
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正如许多Anaplan用户所知道的那样,在某些情况下,运行大型计算或大型进口/导出可以在Anaplan服务上拥有大量的内存开销。发生这种情况时,Anaplan服务需要释放记忆才能保持健康。过去,一些用户可能已经收到了“服务暂时不可用”的页面,这表明服务器的负载特别重,并且正在努力释放内存。
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为什么在设置条件格式规则后,有条件的格式从模块中消失了?
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When I log in I see the message "You Have Successfully Logged in to Frontdoor" and a blank screen. What should I do?
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The Anaplan Academy offers many opportunities for training in both on-demand and in-person environments. During your training, you may have questions or encounter challenges with assignments. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please email academy@anaplan.com.
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我们提供有关ANAPLAN更新,新平台增强功能,基础架构更新以及对平台发行博客上扩展和附加组件的改进的信息。您可以在发布新内容时订阅以接收自动更新。此外,您可以参与平台发布讨论,查看发布日历以及预览即将到来的功能。
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问题我已经收到以下错误消息:“Failed to locate model (source model)” What causes it and what should I do to resolve it? How does it happen? You will see this error if you have performed the following: Create an import between two models within the same workspace. Import the target model to another workspace. Attempt to run or edit the import in the new model, or attempt to create an new import using the import data source that was created in step 1. How do I resolve it? In the model which is showing the error, navigate to Settings > Source Models. Select the model which is the source of the import (note: the preceding workspace name will be incorrect). Click Edit Mapping; you will see the following warning at the top of the selection dialog box: "Original source model is not available." Select the workspace the source model is in from the dropdown, and then select the source model and click OK. Retry the import action, and it will now reference the correct source model. Please contact Anaplan Support with any further questions.
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行动要求administ Anaplan工作区rators to update your Anaplan environment to support TLS versions 1.1 or 1.2. Why is this change necessary? Transport Layer Security (TLS) is a security protocol that provides privacy and security to applications that communicate with each other over a network. This protocol ensures that connections are made between the intended end points using encryption and identity verification. As an older version, TLS 1.0 has several security vulnerabilities that are fixed in TLS 1.1 and 1.2. As a result, it is now considered standard security practice to disable TLS 1.0 for websites, web applications, and APIs and only support TLS 1.1 and TLS 1.2. We are confident the improved security provided by transitioning support solely to TLS 1.1 and 1.2 is worth the minor inconvenience created by this change. Actions required to avoid any disruptions to your Anaplan experience. This change is effective as of October 7, 2017. If you have not carried out these steps, please do so as soon as possible to ensure that your organization is not affected. Note that after this change, devices that run on iOS 8 or older and Android 5 or older are no longer supported. Upgrade Anaplan Connect to Java 8 if your organization uses Java 6.x or 7.x with Anaplan Connect. Test clients such as Anaplan Connect or custom integrations against the API URI with TLS 1.0 disabled. Upgrade browsers that do not support TLS 1.1 or higher. Upgrade Anaplan Add-ins for Microsoft Office. Below you’ll find additional details for each action item: Step 1: Upgrade Anaplan Connect to Java 8 Upgrade to Java 8 using one of these options if your organization uses Java 6.x or 7.x with Anaplan Connect: Option 1: Write a shell script that sets the JAVA_HOME environment variable to the location of the Java 8 Runtime Environment you want to use. Option 2: Contact Anaplan Support for a script to replace AnaplanConnect.bat or AnaplanConnect.sh. The replacement script ensures that you are using a supported version of Java for Anaplan Connect. Option 3: If you have already installed Anaplan Connect, create your own replacement script: Navigate to the Anaplan Connect directory. For example, on Windows the directory might be C:\anaplan-connect-1-3-3-3. Make a backup copy of the script that calls Anaplan Connect: Windows: Make a copy of bat and name that backup copy AnaplanClient.bat-OLD. Linux/UNIX/MacOS: Make a copy of sh and name the backup copy AnaplanClient.sh-OLD. Edit the script that calls Anaplan Connect: Windows:In bat replace "%JAVA%" with the version directory of Java 8 to use for Anaplan Connect. Linux/UNIX/MacOS:In sh to replace "${java}" with the version directory of Java 8 to use for Anaplan Connect. Windows .bat file Linux/UNIX/MacOS .sh file Original: rem Start the Java virtual machine "%JAVA%" %JAVA_OPTS% -classpath "%CP%" com.anaplan.client.Program %* # Start the Java virtual machine exec "${java}" ${JAVA_OPTS} -classpath "${classpath}" com.anaplan.client.Program "$@" Change to Java 8: rem Start the Java virtual machine "C:\Program Files\Java\jre1.8.0_66\bin\java" %JAVA_OPTS% -classpath "%CP%" com.anaplan.client.Program %* # Start the Java virtual machine for MacOS involves /Library exec "/Library/Java/JavaVirtualMachines /jdk1.8.0_60.jdk/Contents/Home/bin /java" ${JAVA_OPTS} -classpath "${classpath}" com.anaplan.client.Program "$@" The directory name on your computer might differ from these examples. For more information, see Data Integration on Anaplan Community. Step 2: Test Clients You can test clients such as Anaplan Connect or custom integrations by changing the API URI in your scripts to a URI that has TLS 1.0 disabled. This verifies whether your clients work with TLS 1.1 or higher. To test your custom scripts: Replace the API URIs in your custom scripts with the API test URI. For instance: -service https://api2.anaplan.com. Run the scripts and confirm whether they ran successfully. (Note that because the test API server is used to verify if your client works on TLS 1.1+, you only need to send basic API requests from their client and not large volumes of data.) Step 3: Upgrade Browsers Upgrade browsers that do not support TLS 1.1 or higher. We recommend using the latest versions of Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari. Step 4: Upgrade Anaplan Add-ins for Microsoft Office We have released a new version of both the Excel and Powerpoint Add-ins. Previous versions that use TLS 1.0 are no longer able to access Anaplan. If you still have previous versions, please follow the prompts to automatically download and update to the new version the next time you open Excel or Powerpoint. If you don't receive prompts or you prefer to download the latest versions manually, you can do so from the Anaplan Downloads form. Questions, Comments, or Concerns? Feel free to contact us at support@anaplan.com for further assistance.
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问题如何从模块中删除数据?回答登录到Anaplan。单击包含质量数据删除模块的模型名称。使用所有“ 0”(来自数字形成单元格)或一个空白值创建导入:导出模块。将所有空白值粘贴在模块中。将更改的模块导入到模型中。运行导入。如果这是一个操作,您必须经常采取行动,请考虑使用选择操作作为分辨率的列表中的删除。
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When copy/pasting a cell value, Anaplan uses the browser language settings to set the decimal separator. If the copied number has a different format from the one set for the Line Item, users receive the error above. To resolve this error, users need to change the browser language to match the number format of the Line Item. For example, if the Line item has a format -1,234.57, change the browser language to English (United States): To change the browser locale follow these steps: MS Internet Explorer (IE): Uses the decimal separator set in System Settings Go to the Control Panel Select Clock Select Language Select Region Select Format Google Chrome: Uses the decimal separator set in browser Settings Go to the Advanced Settings Select Languages Select Language and Input Settings Select Add Select Display Google Chrome in the language Firefox: Uses the decimal separator set in browser Settings Go to Options Select Content Select Languages Select Choose If you change the browser locale, also be sure to verify that the browser is up to date with the most current version. If you continue to experience issues after attempting these steps, please contact Anaplan Support.
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问题如何更改模块的名称?回答登录到Anaplan。单击包含用于名称更改的模块的模型名称。单击模型设置下的模块页面。双击您要重命名的模块。这将在模块名称的编辑模式下放置名称。输入模块的新名称,然后按Enter。单击键盘上的“选项卡”按钮,或单击另一个单元格保存新模块名称。
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The information you have entered does not match our records. If you feel you have received this message in error, please contact Support@anaplan.com
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用户可能会在Planiq中遇到错误和警告消息。本文包括消息的描述和详细信息,以便在适用的情况下解决这些问题。
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