Option to customise or remove automated email to new users added to a workspace

When I add a user to a workspace, an email is automatically generated.

1/ The current content is not suitable - we need the ability to customise it so people do not contact the person who added them for instance as it may be different from the actual point of contact, and we would like to direct people to content or training on the intranet.

2/可以关闭电子邮件通知的能力,因为有时我们会通过错误或测试设想的测试目的添加用户,并且它们都被电子邮件混淆了。

As an administrator, it is my role to tell users that they have access to Anaplan, it is not Anaplan's role.

24 Comments
AnaplanIdeas
社区Manager

所需的增强说明:

Ability to control when users receive e-mail notifications when granted access and ability to send e-mail to users within a workspace/model with a custom message.

An example of the enhancement:

当授予用户访问权限时,则在指定的日期/时间发送电子邮件通知。同样,当需要将标准消息发送给工作空间/模型中的全部或单个用户时,可以从Anaplan中发送电子邮件。

How would it help the business process:

This enhancement would be beneficial:

* To have control on the timing of e-mail notifications being sent to users to prevent it from being treated like spam
* Grouping notifications together
*通信的单一来源

AnaplanIdeas
社区Manager
Status changed to:Considered for Future Roadmap
AnaplanIdeas
社区Manager

Description of the enhancement:

As an administrator I need to be able to edit/change/stop email notifications that go out to users.

我希望能够对所有通知及其相关的动作触发者进行颗粒状的控制。这将包括在一段时间内暂时阻止/关闭通知,然后在事后重新启动它们。

I would also like the ability to edit a template (or have my BP edit the template) so that the automatic notifications are relevant and specific to my users and my company.

这将如何改善我的业务流程:

在向用户启动之前,我们对模型进行了一些测试。我们不希望用户在测试阶段或设置阶段接收通知。关于模板,在某些情况下,我希望我的用户在与Anaplan支持接触之前与某人联系,因此我想将其包括在通知中(而不是直接将用户直接直接获得Anaplan支持)。

AnaplanIdeas
社区Manager
Status changed to:Considered for Future Roadmap
Miran
Super贡献者
Status changed to:您的支持是需要的

We would also like to be able to control the content of the notification. Especially it would be intuitive for the user, if our SSO-url were included. We e.g. also want the notification to refer to the local support contacts to avoid the current standard reference to the central user admin.

GSAITO
新贡献者

Agreed with all points from the OP. I consistently get the same questions asked from clients:

  • Can we alter the email that is sent to end users?
  • Can we disable all irrelevant Anaplan related emails to end users?

为客户+ 1 k用户becomes a critical feature and should be standard especially since Anaplan is utilized between mid to large size companies.

Alessio_Pagliano
Certified Master Anaplanner

有机会优先考虑吗?

Even just starting with disabling this automatic notification would be a huge step forward.

这引起了我们一些头痛。随着用户通过接收无法正常工作的登录链接而变得更加混乱,具有单一启用登录的客户会受到更大的影响。

谢谢,

A.

马格拉利普
社区Boss

Thanks Alessio for the support. I have noticed they have changed the email since, it is more neutral now but it still invites users to the wrong behaviour so I agree this should be prioritised.

Wendy
Certified Master Anaplanner

It would be great that we can have this functionality before large roll out! It would help us to improve UAT test process.

丽贝卡
有价值的贡献者
Status changed to:Under Investigation
丽贝卡
有价值的贡献者

This is a candidate for the longer-term roadmap. There are some changes to the underlying technology that would need to happen to support this functionality. As such, it's not something that we can look at doing in the short-term.

Status changed to:Considered for Future Roadmap
Kelseytreadwell
Certified Master Anaplanner

补充说,管理员应该能够将欢迎的电子邮件重新发送给特定用户,而无需删除它们并将其添加到工作区中。实际示例 - 在开发过程中,合作伙伴将所有用户添加到工作空间中 - 用户在测试之前不登录,并且此后“丢失”了电子邮件并要求它感到不满。

Grahamjordan
贡献者

I have a several customers who also are requesting this.

Igor
新贡献者

Dear Anaplan,

主题在2018年8月5日被标记为“为未来的路线图”。

This improvement can improve our users experience and reduce manual efforts on support team side, so I am very interested in a progress. Could you, please, share latest news?

谢谢,

Igor

Tomonorio
Occasional Contributor

我同意。

There is a request for management of the e-mails delivered at the time of user registration. We would like to see the roll of e-mails in the user administrator side.

Igor
新贡献者

Dear@anaplanideas,

topic was marked as "Considered for Future Roadmap"two years ago, on ‎08-15-2018. Could you, please, share latest news?

谢谢,

Igor

JWU
Certified Master Anaplanner
Certified Master Anaplanner

Yes. I've had customers request this all the way back to 2017 at least.

rakeshk
Occasional Contributor

Any updates to this ? We are really looking at avoiding this notification when adding very senior stakeholders in the company.

charly
Occasional Contributor

+1

主体
贡献者

It is kind of unlucky to have to send out automated emails to hundreds of users during a user email migration (hypothetically). I (genuinely) wonder what underlying tech could be so difficult to fix given this seems to have been an issue for ~5 years. Would love to help!

NathalieLbn
Certified Master Anaplanner

+1,当我们使用SSO时,此电子邮件对我们的新最终用户产生了误导。

jditty
Occasional Contributor

再次碰到这个。仍然需要这个。

Jonathan57
新贡献者

This would be a great feature to add.