In a competitive business, PayU India finds focus

计划,激励和人力资源解决方案有助于金融科技领导者提高其专注力并保持竞争力

In the crowded, competitive market of payment aggregators, PayU India wanted to be more internally efficient and offer more value to its customers. It addressed these challenges with Anaplan-based solutions for budgeting, sales incentives, and headcount planning. Now, business leaders better understand their budgets at a granular level and have a real-time view of achievements, salespeople are more motivated to cross-sell new offerings, and headcount planning and efficiency mapping ensure that costs are under control. Reporting is easier because data is centralized and there is a single source of truth. “With Anaplan, we’re more focused on the right things,” says Director of Business Finance Prateek Agarwal.

With Anaplan, we’re all more focused on work that adds value and grows the business.

Prateek Agarwal, Director of Business Finance

PayU, a leading online payments solution provider based out of Gurgaon, India, offers payment gateway aggregation services in a competitive market.In response, the company is diversifying its offerings and striving to keep every employee focused on work that adds value. But when Director of Business Finance Prateek Agarwal joined the company in 2018, he found that the finance team spent too much time generating and sharing financial reports. “We had very little time to do value-accretive work,” he recalls. “Plus, it was impossible for me to ensure that information was accurate because our processes were often manual.”

The company faced other challenges as well. The 150+ salesforce wasn’t adequately motivated to pursue cross-sell opportunities that generate new streams of revenue and make PayU a more valuable and “sticky” partner for its 450,000 merchant base. The company also had data-reporting issues; for example, PayU has a half-dozen business units, but financial and employee information wasn’t centrally managed so periodic reporting to PayU’s corporate parent was overly complicated and manual.

阿加瓦尔(Agarwal)希望通过单个计划解决方案解决这些挑战,该解决方案将减少非价值的活动,使数据民主化,与企业分享报告和预算建设职责的责任,并维持关键系统的审计跟踪。

Assisted by Deloitte India, PayU India chose the Anaplan platform and built three discrete solutions: First came abudgeting solutionthat collects and presents financial data in near-real time and can be used to build reports and budgets. Second, asales incentives solutionthat leverages a weighted point-scoring mechanism with 10+ plan components—along with multiple team structures, payout variables, and approval hierarchies—to motivate the front line. And third, aworkforce solutionthat centrally organizes headcount data, protects sensitive information, and automates an approval workflow for new hires.

All three solutions were built over the course of several months and continue to be refined with Deloitte India’s help. Agarwal says the solutions benefit PayU in the following ways:

  • Efficiency:Information is updated and managed in one place for quick analysis, review, and reporting. Finance formerly spent too much time creating and sharing reports; with Anaplan, those tasks consume just 30% of their time, a 57% time savings.
  • Ownership:业务ss leaders manage their own budgets and can build and present their plans and reports with minimal finance team involvement.
  • Granularity:Budget, sales, and headcount data are all much more detailed than before, and can be sliced and analyzed in countless ways.
  • Accuracy:The sales incentives system has eliminated disputes over payouts even though the calculation mechanism is 10X more complex than before.
  • Motivation:Cross-selling has increased, and sellers are more engaged with their sales targets because their data is current.
  • 安全:Sensitive data is protected, and changes are tracked for auditability.

最重要的是,新的基于ANAPLAN的解决方案支持了一种文化转变,这将有助于付款保持竞争力。“借助Anaplan,我们都更加专注于增加价值并发展业务的工作,” Agarwal说。“对我来说,这就是成功。”亚搏彩票手机版免费下载