关于eric_paulsen

如果使用允许列表（白名单）连接到Anaplan，请参阅下面的域和IP范围。请注意，此信息可能会更改，恕不另行通知。将来请参阅此页面以获取此列表的任何更新。在对内部允许列表进行任何调整之前，请咨询您的IT/网络管理员。域：www.tracyullman.com sdp.anaplan.com api.anaplan.com Learning.anaplan.com audit.anaplan.com community.anaplan.com *.app.anaplan.com auth.anaplan.com *。anaplan-cdn.io iam.anaplan.com cdn.auth0.com drm4gepxk8drn.cloudfront.net ip ranges：url ip block us1a.app.anaplan.com 198.207.221.0/221.0/24 209.48.48.39.0/248.39.0/24 208.37.37.37.37.37.37.11.11.11.0.0/24 20.48。44.0/24 8.45.98.0/23 204.2.32.0/23 165.254.230.0/23 8.46.60.0/23 4.14.97.98/32 129.250.196.226/32 50.207.251.0/24 64.124.186.0/24 us2a.app.anaplan.com8.39.63.0/24 204.141.230.0/24 8.30.175.0/24 8.47.82.0/23 165.254.12.0/23 4.14.35.202/32 129.250.204.22/32 eu1a.app.anaplan.com 94.31.44.0/24 213.244.163.0/24 213.244.141.0/24 212.119.8.0/24 eu2a.app.anaplan.com 62.140.11.11.0/24 213.198.53.0/24 62.115.244.0/24 195.122.122.182.182.182.10/32 165.254.21.21.74/32 195.12.25 4.1111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111114444444日就实。anaplan-cdn.io www.cloudflare.com/IPS/ iam.anaplan.com 143.204.198.19 143.204.198.116 143.204.198.85 143.204.198.198.198.110 cdn.app.anaplan.app.anaplan.comapi.anaplan.com audit.anaplan.com www.cloudflare.com/ips/ Cloudworks us1a.app.anaplan.com 64.124.186.246 us2a.app.anaplan.com 8.47.83.246 eu1a.app.anaplan.com 94.31.44.4 212.119.8.246 EU2A.APP.ANAPLAN.com 195.122.182.10 165.254.21.74 195.12.254.113 Cloudfront https://d7uri8nf7uskq.cloudfront.net/tool.net/tools/list-cloudfront-front-front-front-front-ips- 。。。View more

This item has been identified as an outstanding known issue. A workaround is provided until the issue is officially fixed. Issue In Administration, when your tenant has visitors, the detail workspace view under Workspaces shows no visitors Workaround Any visitors in your tenant can be found in Administration under Access Control>Visitors. If this workaround is not suitable in your use case, please contact Support at support@anaplan.com. --- Internal Reference: MUST-42 。。。View more

这是一些关于Anaplan常见问题工作区。请查看下面的信息，并按照说明进行故障排除。如果这样做之后，您仍然有疑问或遇到困难，请联系支持。What is the maximum workspace size? 130Gb How do I know how my workspace is being used? Manage Models will list all of the models in your workspace, the amount of space each model uses, as well as the amount of free workspace available. Can non-SSO (Single Sign-on) users access an SSO workspace if they are not on our SSO? Yes, these users will be “exception users” and log in directly to the platform. Unchecking the SSO box for their user email will allow non-SSO access. How can I get more workspace? Please contact your Anaplan Business Partner to discuss changes to your workspace needs. 。。。View more

这些都是一些常见的questions regarding logging in to the Anaplan platform. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. I am unable to log in through front door. Do you have an active account? If you're not certain, check that you received a registration email from no-reply@anaplan.com. If you didn’t, contact your administrator. I am unable to log in using Single Sign-on (SSO). Are your credentials not being accepted? If so, confirm that you are attempting to log in through your company login screen and not through the Anaplan Frontdoor page. If you are having issues reaching the Anaplan tiles page, this indicates an issue with your company’s SSO. Please contact your local IT team or helpdesk to troubleshoot. After a successful login, you are redirected to Anaplan and receive an error. Please contact support@anaplan.com with steps taken and the details of the error message received. I am experiencing issues logging in via the Certificate-based authentication (API/ Anaplan Connect only) Is this a self-generated certificate ? Confirm under the user profile that generated this certificate whether this certificate is still If it has expired, you will need to procure a new certificate. Self-generated certificates are being deprecated and ALL Please visit this page for more information. View a short video regarding SSO Troubleshooting. Additionally, click here if you are able to log in, but do not see any models listed. 。。。View more

这些都是一些常见的questions regarding data importing and exporting. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. I have attempted to run an export action but it did not create a file to download. This happens when the file for export becomes unavailable on the server. Read this article to help resolve this issue: Importing and Exporting your data While running a model-to-model import process this message displays: Import Connector: Failed to retrieve data from remote server (caused by : HTTP/1.1 500 Internal Server Error) This may occur when there is no response from the source model for the import. Retry the import action. If it isn’t successful, create a case by emailing support@anaplan.com . Please include the following information: a screenshot of the error the names of the source and target models the process/action name the time the process failed An import process is stuck at X% and is still processing. Wait for the action to finish or, if it is taking longer than usual, note the duration when the import was started. Open a support case by emailing support@anaplan.com. Please include the following information: Describe the type of process (is it a model to model, module to module, or list to module process?). The names of the model, module, and process. Whether the action/process is run from a dashboard. The purpose of the action (is it deleting records, updating data, or adding data?). Whether a specific action or all the actions in the model are affected. Having an issue importing data via APIs? This resource regarding errors and rejected lines when importing data via APIs covers the following: When does an import create a dump file? Importing via API in a module or list Failed or Ignored error messages Duplicated or invalid code 。。。View more

If your model seems to be running slowly, please review the common questions and answers below related to model slowness and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. Are you running any large import/exports? If you are unsure, please check with your Anaplan administrators to find out. These processes consume Anaplan resources, and if a large import or export is taking place, it may be advisable to consider using an automated task to schedule the job to complete after hours. Are there any large model changes going on? Think about the change that you are making (or that someone else might be making). Will this change have an effect on the rest of your model? Keep in mind that if a change is referenced downstream in your model, it will be calculated throughout the entire model, impacting your performance. Are you the only one running into this issue? Start with a browser clean-up and a reboot of the computer and try the same action again. If you are unsure how to clean up your temp files and browser cache, please speak with your IT team. If multiple users are experiencing an issue, check to see if it’s just that one model or all models in the workspace. If all models are slow, please contact Anaplan Support. Anaplan Support will ask you: for the URL of the model that is slow (if the model will not open or the workspace will not open, share the model name and the workspace name) when you first noticed the issue the last action taken in the model before the issue began 。。。View more

The Anaplan Academy offers many opportunities for training in both on-demand and in-person environments. During your training, you may have questions or encounter challenges with assignments. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please email academy@anaplan.com . (Please do not contact Anaplan Support with Training questions unless instructed to do so by a member of the Academy team.) How can I learn more about available training? The Anaplan Academy can be found in the Anaplan Community. The Anaplan Academy page offers schedules and registration for live training opportunities and access to on-demand courses as well course forums information on The Anaplan Way, our custom Agile implementation methodology. The model I am working on during my “102: Introduction to Model Building” course isn’t loading. What should I do? If you are having issues accessing your training model, please contact our Academy team at academy@anaplan.com. 。。。View more

这些是关于复制模型的一些常见问题。请查看下面的信息，并按照说明进行故障排除。如果这样做之后，您仍然有疑问或遇到困难，请联系支持。Anaplan用户如何在客户工作区之间移动模型？用户必须是源和目标工作区的工作区管理员。要复制模型，请按照以下步骤操作以下步骤：单击客户并选择客户。单击管理模型，然后选择目标工作区。在模型管理下，单击导入。显示导入模型对话框。输入要导入的模型的名称。 The Source should be Anaplan/Production. Click OK. A model needs to be moved between different workspaces (e.g., partner and customer), or vice versa. How can I do this? Open a Support case by emailing support@anaplan.com and include the following information: Source Model name or GUID Source Workspace name or GUID Target Model name or GUID Target Workspace name or GUID I am not sure if a model belongs to a Customer or Partner workspaces. Can you help? Please reach out to support via support@anaplan.com. 。。。View more

We provide information regarding all Anaplan updates, new platform enhancements, infrastructure updates, and improvements to extensions and add-ons on the Platform Releases Blog. You can subscribe to receive automatic updates whenever new content is posted. Additionally, you can participate in Platform Release Discussions , view the Release Calendar , and preview Upcoming Features . 。。。View more

这些都是一些常见的questions regarding Single Sign-on (SSO). Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. I would like to set up a new Single Sign-on (SSO) SSO Setup provides detailed steps on how to set up an SSO account. Our SSO certificate is expiring. How do we update this? To update your certificate, contact Support and provide: Your updated certificate in base64 encoded format Your friendly URL A preferred time to complete the certificate update How do I assign an Exception User? Assigning Exception Users shows how to assign the Exception User role so that a user can log in with standard authentication or SSO. I am receiving the following error: "Sorry, this request could not be processed Please review the error message below for more information Sorry - your Anaplan login has failed. Please contact your IT Administrator" There are multiple reasons why this error is displayed. There may be an inconsistency between the email address stored in the Anaplan workspace compared to the one in the Active directory. Please have your workspace administrator verify with your Active directory administrator to see if an inconsistency exists. We need to see the email address, registered on Anaplan as the SAML NameID. For example: 。。。View more

这些都是一些常见的questions regarding dashboard synchronization. Please review the information below and follow the instructions to troubleshoot your issue. If after doing so you still have questions or experience difficulties, please contact Support. I am unable to view my complete dashboard. Please contact your workspace admin, and they will be able to analyze and resolve any issues with access rights. If you are a workspace admin, please check your selective access settings and grant yourself the proper access to view the dashboard. A process or action is not working. What do I do? If you are not an admin, please contact your admin. Admins should review the errors to help narrow down what is wrong. A process is made up of multiple actions. Step through the process to find the action that is failing. Review that action to determine what it is trying to accomplish. Generally speaking, you should be looking at the import or export action. Try running the individual action to verify that it fails. If it succeeds, the error may be due to a prior action. 。。。View more

这些是有关应用程序生命周期管理（ALM）的一些常见问题。请查看下面的信息，并按照说明进行故障排除。如果这样做之后，您仍然有疑问或遇到困难，请联系支持。如何启用ALM？ALM权利基于订阅协议。要检查您是否具有此功能，请从Anaplan Launchpad访问管理模型窗口。如果显示“比较/同步”按钮，则启用ALM。要访问此功能，请联系您的Anaplan业务合作伙伴。如何通过同步恢复对生产环境的更改？为了恢复生产模型中的结构变化，必须在开发模型中进行更改并同步与生产。 To do so, open the Development model and make the appropriate changes, creating a revision tag to capture these changes. Finish by syncing them to the Production model. My sync failed. What do I do? Review the error message received when the sync fails. If it references a line item, ensure the line item is in good form (i.e., properly formatted, all equations work correctly, there are no syntax errors, etc.). Review your available workspace. Will the sync increase the production model size above your limit? If so, your sync will fail. Check whether there is a revision tag in the Development model that has not yet been synced to the Production model. If the previous actions do not resolve the issue, contact Support with a screenshot of the error, the source and model IDs, and the comparison report. 。。。View more