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Anaplan is excited to announce Case Portal, a new enhanced way for you to create and track support cases.
We recognize the need for customers to have a comprehensive solution for managing support requests. Case Portal is designed to provide a one stop shop for interacting directly with the Anaplan Product Support teams. Case Portal allows for streamlined communication between customers and Analysts, enhanced self-service options that are tailored to your request, and better line of sight for you to holistically manage all of your support cases. No more scrolling through E-Mails to manage replies to support cases!
The Anaplan Product Support team has put together some resources to help ease the transition to using Case Portal. Refer to the FAQ below for any outstanding questions as well as a guided video walkthrough of how to access and use Case Portal.