ipekkirali
Frequent Contributor

Show/Hide Applied to Page Selector on Desktop not working on Mobile App

Hi,

We have various boards and worksheets where show/hide and filter functionalities applied at the page selector level.

When viewing the page on the Mobile app, the hidden selector values become available on individual cards. Is this a common issue? Are there available workarounds?

Thanks!

6 REPLIES6
Misbah
Moderator

@ipekkirali

No, it works fine for me as my mobile app and Web based platform are in sync. Are you looking at Apps/My Pages in both the places.? If you have applied hide/show in My Pages then it won't reflect in App Pages irrespective of the device.

ipekkirali
Frequent Contributor

Yes, I am looking at the same pages as My Pages functionality is turned off for our apps.

The list items hidden by the Show/Hide functionality on a worksheet page selector does not carry over to the cards and their context selectors in the Additional Insights in the Mobile app.

It works as expected on the desktop.

Misbah
Moderator

@ipekkirali

I can confirm it works for me (on Worksheets as well as on Boards). Can you check which version of Anaplan Mobile app are you using? I am using 1.0.44 (10856).

ipekkirali
Frequent Contributor

我用一样的版本well.

Misbah
Moderator

@ipekkirali

Strange!

In that case let's try the most effective way - Uninstall/Delete and then Reinstall:slightly_smiling_face:and see if that helps

ipekkirali
Frequent Contributor

I tried that as well and it is not just on my mobile app but also on the client's. I reached out to Anaplan Support. We'll see what they say.

Thank you for your help!:slightly_smiling_face: