topic Re: Why unable to pull the app? in Anaplan Platform https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/104032#M24540 < P > < LI-USER uid = " 32495 " > < / LI-USER >,谢谢advance for being so helpful!

I will wait for your revert..

 Fri, 02 Apr 2021 13:41:44 GMT CommunityMember126793 2021-04-02T13:41:44Z Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103133#M24213 < P >嗨社区,谁能帮助理解reason behind this error?

CommunityMember126793_0-1616743097313.png  Post login received the below error (tried more than once)..

CommunityMember126793_1-1616743136355.png

Is this app no more valid? If so then is there any substitute of this app in hub?

 Fri, 26 Mar 2021 07:22:12 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103133#M24213 CommunityMember126793 2021-03-26T07:22:12Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103134#M24214

 

 

Are your credentials tied to any Anaplan Account? 

 Fri, 26 Mar 2021 07:29:07 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103134#M24214 Misbah 2021-03-26T07:29:07Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103135#M24215

  Indeed! That's why it let me in.

 Fri, 26 Mar 2021 07:31:09 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103135#M24215 CommunityMember126793 2021-03-26T07:31:09Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103159#M24219

 

 

Apologies for my ignorance. I really thought that you were searching it on community.

 

Last I heard there were a few apps which were taken down or were moved because either those were pretty old or were not built as per the Best practices. Not sure if this is one among those. Let me loop in  . Can you get us some help here.

 Fri, 26 Mar 2021 08:55:25 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103159#M24219 Misbah 2021-03-26T08:55:25Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103284#M24262

 - Would you be able to assist  with this request? Or will we need a Support ticket?

 Sat, 27 Mar 2021 15:57:42 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103284#M24262 emilydunn 2021-03-27T15:57:42Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103798#M24458

 your thoughts will be appreciated here

 Thu, 01 Apr 2021 12:41:01 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103798#M24458 CommunityMember126793 2021-04-01T12:41:01Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103799#M24459

 

 

Just want to make sure, but you are a Workspace Admin, correct?

 

Rob

 星期四,2021年4月1日格林尼治时间12:44:11 https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103799#M24459 rob_marshall 2021-04-01T12:44:11Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103800#M24460

 I am WS Admin on one tenant but not on another one though registered with the same emailid. Is this cause an issue?

Do u have link of any other active app (publicly) which I can try installing just for checking purpose? I have tried but didn't through

 Thu, 01 Apr 2021 13:04:45 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103800#M24460 CommunityMember126793 2021-04-01T13:04:45Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103801#M24461

 

 

It depends on where you are trying to download the app to.  If you are downloading it to the workspace that you are a WSA, it should work.

 

Rob

 Thu, 01 Apr 2021 13:07:11 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103801#M24461 rob_marshall 2021-04-01T13:07:11Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103808#M24463

 2 clicks and receiving that message:

1. Search for this app and clicked on "sign in", it automatically logged me in and not prompting for login (probably cache worked).

CommunityMember126793_0-1617283277343.png

 

2. Next window

CommunityMember126793_2-1617283457142.png

 

Tried on another browser also (where nothing was cached).... in fact after clearing the cache & history also....

Post clicking on Get app > Sign-in.... it gives in-general login window..... how to specify the specific WS?

CommunityMember126793_0-1617284352755.pngUsername is same for both the tenants!

 Thu, 01 Apr 2021 13:42:08 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103808#M24463 CommunityMember126793 2021-04-01T13:42:08Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103810#M24464

 

 

After you log in, it will prompt you for the workspace.

 

2021-04-01_08-53-17.png

 

Which App are you trying to download and I can test it myself?

 

Rob

 Thu, 01 Apr 2021 13:54:31 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103810#M24464 rob_marshall 2021-04-01T13:54:31Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103850#M24472

Hey ,

 

Former Anaplan Support member here. If you continue to face issues, I know Anaplan Support used to copy Apps for users that were not working.

 

There used to be a bug associated with how the App was uploaded to the Server. I am not sure if it is fixed yet. The Support team may have some superpowers which can download any app from the app hub and copy it over to your workspace if this continues to be an issue. 

 

I would reach out to them and see if they can help in this situation.

 Thu, 01 Apr 2021 21:41:25 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/103850#M24472 DaanishSoomar 2021-04-01T21:41:25Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/104031#M24539

 it won't promoted for WS selection.

Here is the app link: https://community.anaplan.com/t5/finance/Rolling-Forecast/ba-p/28018

 

 Fri, 02 Apr 2021 13:40:42 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/104031#M24539 CommunityMember126793 2021-04-02T13:40:42Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/104032#M24540 < P > < LI-USER uid = " 32495 " > < / LI-USER >,谢谢advance for being so helpful!

I will wait for your revert..

 Fri, 02 Apr 2021 13:41:44 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/104032#M24540 CommunityMember126793 2021-04-02T13:41:44Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/104033#M24541

 

 

Ok, first, you are not crazy, I received the same error.  Let me try to run it down and see what is going on.

 

Rob

 Fri, 02 Apr 2021 13:44:39 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/104033#M24541 rob_marshall 2021-04-02T13:44:39Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/104054#M24543

 

 

 came to the rescue, please use this link:

 

https://us1a.app.anaplan.com/launchpad/nonpublic/AppInstallWorkspaceRedirect.action?appstoreAppGuid=8a81b08e5abf4e5c015ad8961a155436

 

It takes a bit to download, but both Chris and I tested it and it works.

 

Rob

 Fri, 02 Apr 2021 17:04:11 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/104054#M24543 rob_marshall 2021-04-02T17:04:11Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/104057#M24544

Thanks Rob, you couldn't have done it without me

 Fri, 02 Apr 2021 17:05:27 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/104057#M24544 ChrisMullen 2021-04-02T17:05:27Z Re: Why unable to pull the app? https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/104153#M24564

Thanks   

 I think craziness only paid off here

Mon, 05 Apr 2021 04:31:45 GMT https://community.anaplan.com/t5/Anaplan-Platform/Why-unable-to-pull-the-app/m-p/104153#M24564 CommunityMember126793 2021-04-05T04:31:45Z